Contact information

Contact Information

Fine Kitchen Store
Everyday Essentials for Simple, Comfortable Living

At Fine Kitchen Store, we believe that good customer service begins with clear communication. Whether you have a question about toothpicks, cotton swabs, wet wipes, an existing order, or our store policies, our team is here to help.

We value every customer enquiry and aim to provide practical assistance throughout the shopping experience, from product selection and checkout to delivery and after-sales support.

1. Business Information

Fine Kitchen Store is operated by the following business:

Legal Business Name: KLD CAPITAL PTY LTD
Trading Name: Fine Kitchen Store
Contact Person: Shanel White
Business Address: 4 Delta Rd, Lane Cove NSW 2066, Australia
Return Address: 4 Delta Rd, Lane Cove NSW 2066, Australia
Website: https://www.finekitchenstore.website
Customer Service Email: [email protected]

2. Customer Support

Our customer support team can assist with a range of enquiries, including:

Product Information

If you would like further information about our toothpicks, cotton swabs, or wet wipes, please contact us with the product name and your question.

Order Enquiries

If you need assistance with an existing purchase, order confirmation, payment status, or product availability, please provide your order number when contacting us.

Shipping and Delivery

For questions about shipping charges, delivery arrangements, tracking information, delayed parcels, or delivery addresses, our team will review the available information and help identify the next appropriate step.

Returns and Refunds

If you receive a damaged, defective, incorrect, or unsuitable product, please contact us with a description of the issue. Our team will review your request in accordance with our Return and Refund Policy and applicable Australian Consumer Law.

Payment Questions

If you have questions about a payment, transaction confirmation, or refund status, please include the relevant order reference so we can assist with your enquiry.

General Feedback

We welcome customer suggestions, comments, and feedback. Your input helps us understand customer expectations and identify opportunities to improve our products and services.

3. How to Contact Us

For the most efficient assistance, please contact us by email:

Email: [email protected]

When sending an enquiry, we recommend including:

  • Your full name.

  • Your order number, if applicable.

  • The product concerned.

  • A clear explanation of your question or issue.

  • Relevant photographs or supporting documents, where appropriate.

Providing complete information helps us understand your situation and reduces unnecessary communication.

4. Business and Return Address

For business correspondence and approved product returns, our address is:

KLD CAPITAL PTY LTD
Attention: Shanel White
4 Delta Rd, Lane Cove NSW 2066
Australia

Please contact us before sending any return parcel. We may need to provide specific instructions to ensure that your return is correctly identified and processed.

5. Customer Service Commitment

We aim to approach customer enquiries with professionalism, patience, and fairness.

Our customer support process is designed to:

  • Acknowledge customer concerns.

  • Review relevant order and product information.

  • Provide clear explanations of available options.

  • Assist with appropriate return, replacement, or refund requests.

  • Communicate relevant updates when further investigation is required.

We aim to respond to enquiries within a reasonable business timeframe. Response times may vary depending on enquiry volume, the complexity of the issue, and whether additional information is needed.

6. Important Customer Information

For your security, please avoid sending complete payment card numbers, passwords, or other highly sensitive authentication information by email.

If you receive a message that appears to come from Fine Kitchen Store but requests unusual payment details or sensitive account information, please contact us through our published customer service email to verify its authenticity.

7. Our Commitment to You

We appreciate that customers have many choices when shopping online. We therefore aim to make every interaction with Fine Kitchen Store straightforward, respectful, and helpful.

Thank you for visiting Fine Kitchen Store and considering our everyday essentials for your home and personal-care routines.

Fine Kitchen Store
Operated by KLD CAPITAL PTY LTD
Email: [email protected]
Address: 4 Delta Rd, Lane Cove NSW 2066, Australia