Return and Refund Policy

Effective Date: November 13, 2026

At Fine Kitchen Store, operated by KLD CAPITAL PTY LTD, we want every shopping experience to be straightforward, dependable, and reassuring. We take care in selecting and presenting our everyday essentials, including toothpicks, cotton swabs, and wet wipes, and we want you to feel confident when placing an order with us.

We understand that there may be occasions when a product does not meet your expectations, arrives damaged, or differs from what you ordered. This Return and Refund Policy explains how to request assistance, how we assess returns, and when refunds or replacements may be available.

Our policy is intended to operate in accordance with the Australian Consumer Law (ACL), including the consumer guarantees contained in Schedule 2 of the Competition and Consumer Act 2010 (Cth), together with applicable laws in New South Wales.

1. Your Consumer Rights

Australian Consumer Law provides consumers with certain guarantees when purchasing goods from a business. These guarantees apply independently of any voluntary return policy or commercial warranty offered by Fine Kitchen Store.

Products supplied by us must:

• Be of acceptable quality, taking into account their nature, price, description, and other relevant circumstances.

• Be reasonably fit for their ordinary intended purposes.

• Match the description, photographs, specifications, and representations provided at the time of purchase.

• Be supplied in a condition consistent with any sample or demonstration presented.

• Be free from defects that would make them unacceptable under applicable consumer standards.

• Meet any additional promises or representations made by us about the product.

If an item fails to meet a consumer guarantee, you may be entitled to a repair, replacement, refund, or another appropriate remedy depending on the nature and seriousness of the problem.

Nothing in this policy is intended to exclude, restrict, or modify rights that cannot legally be excluded under Australian Consumer Law.

2. Change-of-Mind Returns

We understand that customers may occasionally reconsider a purchase after placing an order. However, Australian Consumer Law does not generally require retailers to provide refunds simply because a customer changes their mind.

For eligible change-of-mind requests, Fine Kitchen Store may consider a return where:

• You contact us within 14 days of receiving the order.

• The product remains unused and unopened.

• The original packaging, seals, labels, and product components remain intact.

• The item has not been damaged, altered, or mishandled after delivery.

• You can provide a valid order confirmation or other reasonable proof of purchase.

Because our range includes personal-use and hygiene-related products, unopened and sealed packaging is particularly important.

Change-of-mind returns are assessed individually and must be approved by our customer support team before an item is sent back.

Unless otherwise required by law, the original shipping charge and any return postage costs associated with an approved change-of-mind return are not refundable.

3. Hygiene and Personal-Care Product Returns

Our product range includes cotton swabs and wet wipes, which may be used for personal hygiene and everyday cleaning purposes. Toothpicks are also products intended for direct contact with the mouth.

To protect customers and maintain appropriate product-handling standards, we generally cannot accept change-of-mind returns for products that have been:

• Opened or unsealed.

• Used or partially consumed.

• Removed from protective packaging in a way that affects their hygiene or safety.

• Contaminated, exposed to unsuitable storage conditions, or otherwise rendered unsuitable for resale.

This restriction applies only to voluntary change-of-mind returns. It does not remove your statutory rights.

If a hygiene-related product is faulty, contaminated when supplied, unsafe, incorrectly described, or otherwise fails to meet a consumer guarantee, please contact us. We will assess the issue in accordance with applicable Australian Consumer Law.

4. Damaged, Defective, or Incorrect Products

We take reasonable care when processing orders and preparing products for delivery. Nevertheless, damage or packing errors may occasionally occur during fulfilment or transportation.

Please contact us if:

• Your parcel arrives with visible damage.

• A product is broken, leaking, defective, or otherwise unsuitable for its intended purpose.

• You receive an item different from the one ordered.

• The quantity supplied does not match your confirmed order.

• The packaging has been compromised in a way that may affect product safety or quality.

• The product materially differs from its advertised description.

For faster assistance, please email [email protected] with your order number, a description of the problem, and clear photographs where reasonably available.

We will review the information and determine an appropriate solution. Depending on the circumstances and the remedies required by law, this may include a refund, replacement, repair where appropriate, or another suitable resolution.

You will not be required to pay return shipping costs for an approved remedy where the return is necessary because of our error or a product failure covered by Australian Consumer Law.

5. How to Request a Return

Please follow these steps before sending any product back:

Step 1 – Contact our support team

Email [email protected] and use the subject line "Return or Refund Request".

Step 2 – Provide order information

Include the following details:

• Your full name.

• Your order number.

• The email address used when purchasing.

• The name of the product concerned.

• The reason for your request.

• Photographs or other supporting information, if relevant.

Step 3 – Wait for instructions

Our customer support team will review your request and provide further instructions, including whether the item needs to be returned.

Please do not send products to our business address without receiving return instructions. This helps us identify and process returned parcels correctly.

Step 4 – Return the approved item

Where a return is required, please package the product securely and follow the instructions provided by our team.

6. Return Address

Approved returns should be sent to the following address:

KLD CAPITAL PTY LTD
Attention: Shanel White
4 Delta Rd, Lane Cove NSW 2066
Australia

Please retain your return postage receipt and tracking information until your request has been resolved.

7. Refund Processing

Once an approved return has been received or the relevant issue has otherwise been verified, we will assess the available remedy.

Where a refund is approved:

• Refunds will generally be issued to the original payment method.

• The amount refunded will reflect the remedy applicable to the circumstances.

• We will not impose unreasonable administrative charges for a refund required under Australian Consumer Law.

• Any applicable refund will be processed within a reasonable period.

Your financial institution or payment provider may require additional time to display the refunded amount in your account. Processing times can vary depending on the provider.

Where a replacement is agreed upon, we will communicate the next steps and any relevant delivery arrangements.

8. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at [email protected].

We will make reasonable efforts to stop an order that has not yet entered the fulfilment or dispatch process. However, once an order has been packed, dispatched, or handed to a carrier, cancellation may no longer be possible.

If an order cannot be stopped, you may contact us to discuss the available options under this policy and applicable consumer law.

9. Missing or Lost Deliveries

If your order has not arrived within the estimated delivery period, please contact our support team.

We will review the tracking information, delivery records, and other relevant details to determine what may have happened.

Where an order is confirmed to be lost or not delivered, we will work with you to provide an appropriate resolution in accordance with our legal obligations.

10. Refunds for Promotional Orders

Purchases made using promotional offers, discounts, or special pricing remain subject to the same statutory consumer guarantees as other purchases.

Where a refund is required, the refund will generally reflect the amount actually paid for the affected goods, subject to applicable legal requirements.

11. Contact Us

If you have questions about returns, refunds, replacements, or product concerns, please contact:

Fine Kitchen Store
Business Operator: KLD CAPITAL PTY LTD
Contact Person: Shanel White
Email: [email protected]
Address: 4 Delta Rd, Lane Cove NSW 2066, Australia

We appreciate the opportunity to review your concerns and work toward a fair and practical resolution.

12. Changes to This Policy

Fine Kitchen Store may update this policy from time to time to reflect operational changes, product developments, or changes in applicable legislation.

Any revised version will be published on our website with an updated effective date. Changes will not remove rights that have already accrued to customers under applicable law.

Your rights under Australian Consumer Law remain unaffected by any such revision.