Privacy Policy

Effective Date: November 13, 2026

Fine Kitchen Store, operated by KLD CAPITAL PTY LTD, recognises that privacy is an important part of maintaining a trustworthy online shopping experience. We understand that customers need confidence when sharing personal information, particularly when placing orders, arranging deliveries, or communicating with our customer service team.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit https://www.finekitchenstore.website, purchase products, or otherwise interact with our business.

We aim to handle personal information responsibly and transparently, with reference to the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs) where applicable, and other relevant Australian privacy requirements.

1. About Our Business

The business responsible for operating this website is:

Business Name: KLD CAPITAL PTY LTD
Trading Name: Fine Kitchen Store
Contact Person: Shanel White
Email: [email protected]
Business Address: 4 Delta Rd, Lane Cove NSW 2066, Australia

For questions about this Privacy Policy or the handling of your personal information, you may contact us using the details above.

2. Information We Collect

The information we collect depends on how you interact with our website and services.

Personal Identification Information

When you place an order or contact us, we may collect:

• Full name.

• Billing address.

• Delivery address.

• Email address.

• Telephone number, where provided.

• Order reference and transaction details.

• Information you voluntarily provide in customer service communications.

Order and Transaction Information

To process and manage purchases, we may collect:

• Products purchased.

• Order quantities.

• Purchase dates.

• Order totals and applicable shipping charges.

• Payment confirmation details.

• Refund, replacement, and return records.

• Delivery and fulfilment information.

Payment card details are generally processed through the payment service provider selected during checkout. We do not intend to collect or retain complete payment card credentials unless a specific payment process lawfully requires us to do so.

Technical and Website Information

When you browse our website, certain technical information may be collected automatically, including:

• IP address.

• Browser type and version.

• Device information.

• Operating system.

• Website access times.

• Pages visited and interactions with website features.

• Referring website information.

• Cookies and similar tracking technologies.

This information helps us understand how visitors use our website and identify opportunities to improve website performance.

3. How We Collect Information

We may collect information through several methods.

Directly from you: When you enter information during checkout, submit a contact form, email our team, or voluntarily participate in a promotion.

Automatically through our website: Through cookies, server logs, analytics technologies, and similar technical tools.

Through service providers: From payment processors, shipping providers, website hosting services, and other businesses involved in completing your transaction.

Through communications: When you contact us with questions, feedback, complaints, or requests concerning an existing order.

We take reasonable steps to ensure that information collected is relevant to our business activities and appropriate for the purposes for which it is obtained.

4. Why We Use Your Information

Fine Kitchen Store uses personal information for legitimate business and operational purposes, including:

Order Processing and Fulfilment

We use your details to confirm purchases, process transactions, prepare products, arrange delivery, and provide order updates.

Customer Support

We may use your contact information to respond to enquiries, investigate delivery issues, process return requests, and resolve product-related concerns.

Website Administration

Technical information helps us maintain website functionality, improve navigation, identify technical errors, and provide a more consistent browsing experience.

Business Security

We may use relevant information to identify suspicious transactions, investigate possible fraud, protect our website, and prevent unauthorised access.

Business Communications

Where permitted by law and where appropriate consent has been obtained, we may send information about new products, store updates, promotions, or other business announcements.

You may opt out of marketing communications at any time.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functions and improve the shopping experience.

Cookies may help us:

• Remember items placed in your shopping cart.

• Maintain certain browsing preferences.

• Support website navigation.

• Understand visitor activity and website performance.

• Improve the relevance of website content.

Some cookies are necessary for basic website operations, while others may support analytics or marketing activities.

You can adjust cookie preferences through your browser settings. However, disabling certain cookies may affect the availability or functionality of some website features.

Where required by applicable law, we will seek appropriate consent before using non-essential tracking technologies.

6. Disclosure of Personal Information

We do not sell personal information to third parties as a routine business practice.

However, we may disclose relevant information to trusted service providers when reasonably necessary to operate our business.

These may include:

Payment service providers: To process payments, verify transactions, and prevent payment fraud.

Shipping and delivery providers: To prepare, transport, track, and deliver customer orders.

Website and hosting providers: To maintain website infrastructure, store operational data, and support online services.

Analytics and technology providers: To understand website performance and improve digital services.

Professional advisers: Such as accountants, auditors, insurers, and legal advisers where reasonably necessary.

Government authorities and regulators: Where disclosure is required or authorised by law.

We take reasonable steps to ensure that third-party service providers handle personal information appropriately and only for authorised purposes.

7. Overseas Disclosure

Some of our website infrastructure, payment services, analytics providers, or other operational partners may process information outside Australia.

Where personal information is disclosed to an overseas recipient, we will take reasonable steps to address applicable privacy obligations, including relevant requirements under Australian Privacy Principle 8 where it applies.

The location and handling arrangements of third-party service providers may vary according to the services used.

8. Data Security

We take reasonable technical and organisational measures to protect personal information against misuse, interference, loss, and unauthorised access, modification, or disclosure.

Depending on the systems and services used, safeguards may include:

• Restricted access to customer information.

• Secure website connections.

• Appropriate password and account controls.

• Secure payment processing arrangements.

• Service-provider security measures.

• Internal procedures for handling customer records.

No online transmission or electronic storage system can be guaranteed to be completely secure. Accordingly, while we take reasonable precautions, we cannot promise absolute security.

9. Data Retention

We retain personal information for as long as reasonably necessary to fulfil the purposes for which it was collected.

This may include maintaining records for:

• Order fulfilment and transaction administration.

• Customer service and dispute resolution.

• Accounting and taxation requirements.

• Fraud prevention and security.

• Compliance with applicable legal obligations.

When information is no longer required and there is no legal reason to retain it, we will take reasonable steps to destroy or de-identify it.

10. Accessing and Correcting Your Information

You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, incomplete, outdated, or misleading.

We may need to verify your identity before responding to an access or correction request.

Where applicable, we will respond in accordance with relevant privacy requirements. If we are unable to provide access or make a requested correction, we will explain the reasons where legally required.

11. Marketing Communications

We may send promotional emails or other commercial electronic messages where permitted under applicable law.

Our marketing communications will identify the business and provide a straightforward way to unsubscribe.

You may opt out by using the unsubscribe facility in a marketing message or contacting [email protected].

We will process unsubscribe requests within the timeframe required by the Spam Act 2003 (Cth).

Opting out of marketing messages will not prevent us from sending essential transactional communications, such as order confirmations, delivery updates, or responses to customer service requests.

12. Children's Privacy

Our website and products are intended for general consumers and are not specifically directed toward children.

We do not knowingly seek to collect personal information directly from children without appropriate authority or consent where required by law.

If you believe a child has provided personal information to us in circumstances that require parental involvement, please contact us so that we can review the matter and take appropriate action.

13. Privacy Complaints

If you believe we have mishandled your personal information, we encourage you to contact us first.

Please provide:

• Your name.

• Your contact details.

• A description of your concern.

• Relevant dates or supporting information.

• The outcome you are seeking, if known.

We will review your complaint and take reasonable steps to investigate and respond.

If your complaint cannot be resolved internally, and the matter falls within its jurisdiction, you may contact the Office of the Australian Information Commissioner (OAIC).

Website: https://www.oaic.gov.au/

14. Third-Party Websites

Our website may contain links to external websites or services. These third-party websites operate independently and may have their own privacy practices.

We are not responsible for the privacy policies, content, or security practices of external websites. We encourage visitors to review the relevant privacy information before providing personal information to those services.

15. Changes to This Privacy Policy

We may update this Privacy Policy when our business operations, technology, service providers, or applicable legal requirements change.

The latest version will be published on our website with its effective date.

We encourage customers to review this page periodically to remain informed about how their personal information is handled.

16. Contact Information

For privacy enquiries, access requests, correction requests, or complaints, contact:

Fine Kitchen Store
KLD CAPITAL PTY LTD
Attention: Shanel White
Email: [email protected]
Address: 4 Delta Rd, Lane Cove NSW 2066, Australia

We value the trust our customers place in us and are committed to handling personal information with care and transparency.